Customer service for online stores, on WhatsApp and Instagram, in your customers' dialect.
“متوفر مقاس 42؟”, “وين طلبي؟”, “أبي أرجّعه.” Nateq's AI agent answers product, delivery and returns questions from your own store content, sends payment links in the chat, and hands busy-day overflow to your team in the same inbox.
- WhatsApp, Instagram & Facebook in one inbox
- Payment links in the chat
- Peak-day handoff to staff
- Gulf Arabic and English
E-commerce
In short
Nateq is an AI customer service platform that online stores in Saudi Arabia, the UAE and the GCC use to answer WhatsApp, Instagram, Facebook, website chat and email from one inbox. Its AI agent replies in Gulf Arabic and English from the store's own product, delivery and returns content, sends Moyasar, Tap or Stripe payment links in the chat, and hands conversations to staff when volume peaks or a customer needs a person.
Last updated:
What should an online store's customer service handle?
Product questions, answered
Sizes, materials, delivery times and return windows, answered from the product pages and policies you add, and recommendations from the same content.
Instagram DMs and comments
Instagram DMs and story replies, and Facebook Page messages and comments, land in the same queue as WhatsApp.
Pay without leaving the chat
Send a payment link through Moyasar (mada, Apple Pay), Tap or Stripe in the conversation.
Order status from your system
Connect your order system through the REST API and webhooks, and the agent can look up an order instead of only quoting the delivery policy.
Peak days, without a backlog
On White Friday or a campaign day, the agent takes the routine questions and routing rules send complaints and high-value orders to your team first.
A person for the hard ones
Damaged items, refunds above a limit you set, or an unhappy customer go to an agent with the full conversation and a summary.
Does Nateq connect to Salla, Zid or Shopify?
Not with a ready-made connector today. Product, delivery and returns questions are answered from content you add to the knowledge base. Live stock and order status need your store connected through Nateq's REST API and webhooks, which your developer or agency can set up.
What happens when messages spike?
The AI agent keeps answering the questions your content covers, so the queue your team sees is the part that needs people. Intent and sentiment tags help you sort that queue: complaints first, browsing questions last.
What does a store conversation look like?
An illustrative conversation written to show how it works, not a real customer's.
- Customerالسلام عليكم، العباية السوداء اللي بالبوست متوفرة مقاس M؟
- Nateqوعليكم السلام! حسب صفحة المنتج المقاس M متوفر، والتوصيل داخل الرياض خلال يومين عمل. تبين أرسل لك رابط الدفع؟
- Customerإيه، وأقدر أدفع بمدى؟
- Nateqأكيد، الرابط يقبل مدى وApple Pay. تفضلي الرابط، وإذا احتجتي أي شي أنا هنا.
How it works
- 1
Connect WhatsApp, Instagram and Facebook
Link your accounts and add the chat widget to your store.
- 2
Add products and policies
Import product pages, sizing guides, delivery and returns policies. Connect payments and, if you want live orders, the REST API.
- 3
Decide what goes to people
Set routing for complaints, refunds and large orders, and watch the first conversations.
Questions online stores ask
Can the AI agent check if a product is in stock?
If your store system is connected through the REST API, yes. Without that connection it answers from the product content you add, which does not change in real time.
Which payment methods can customers use in the chat?
Whatever your payment provider accepts. Nateq sends links from Moyasar (including mada and Apple Pay), Tap and Stripe.
Does it reply to Instagram comments?
Instagram DMs and story replies come into the inbox. On Facebook, both Page messages and comments do.
Who pays for WhatsApp messages?
Meta bills WhatsApp delivery to your own WhatsApp Business Account at its published rates. Nateq adds no markup.
Related pages
- Customer service platformThe AI customer service platform behind this page: every channel, ticketing and automation in one inbox.
- WhatsApp cost calculatorWhat your monthly WhatsApp volume costs at Meta's rates.
- Instagram customer supportDMs and story replies in the shared inbox.
- Arabic chatbot for Saudi businessesSaudi dialects on WhatsApp.
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