Live chat that answers in real time — with AI on the first reply.
Add a fast, on-brand chat widget to your website and let Nateq's AI resolve common questions instantly, then hand off to a human with full context when it matters.
- Instant AI replies
- Human handoff with context
- Customizable widget
- Speaks your customer's dialect
Live Chat
What you get
AI-first responses
The AI agent answers instantly from your knowledge base, so customers get help without waiting in a queue.
Smart routing
Conversations that need a human are routed to the right agent by topic, language, and availability.
On-brand widget
Match your colors, logo, position, and greeting so the chat feels like a native part of your product.
One shared inbox
Every chat lands in the same unified inbox as email, calls, WhatsApp, Facebook, and Instagram, with no tab switching.
Bilingual by default
Serve customers in their own language and dialect out of the box, with right-to-left support built in.
Lightweight & fast
A small embed script keeps the widget quick to load, so it never slows your pages down.
How it works
- 1
Embed the widget
Paste one script tag into your site to add the chat widget in minutes.
- 2
Connect your knowledge
Point the AI at your knowledge base so it can answer accurately from day one.
- 3
Let AI resolve & escalate
AI handles routine questions and escalates the rest to your team with the full conversation.
Frequently asked questions
Can I customize how the chat widget looks?
Yes. You can match your brand colors, logo, launcher position, and welcome message so the widget blends into your site.
Does the AI reply on its own?
The AI agent answers instantly from your knowledge base and hands off to a human agent whenever a conversation needs one.
Does live chat work in Arabic?
Fully. Nateq supports Arabic and its regional dialects, English in its regional accents, and more languages, with native right-to-left layout across the widget and the agent inbox.
Where do chat conversations go?
Every chat lands in the same unified inbox as your email, calls, WhatsApp, Facebook, and Instagram messages.
Ready to see it in action?
Bring every conversation into one intelligent platform — free during early access.