Live chat that answers in real time — with AI on the first reply.
Add a fast, on-brand chat widget to your website and let Nateq's AI resolve common questions instantly, then hand off to a human with full context when it matters.
- Instant AI replies
- Human handoff with context
- Customizable widget
- Works in Arabic & English
What you get
AI-first responses
The AI agent answers instantly from your knowledge base, so customers get help without waiting in a queue.
Smart routing
Conversations that need a human are routed to the right agent by topic, language, and availability.
On-brand widget
Match your colors, logo, position, and greeting so the chat feels like a native part of your product.
One shared inbox
Every chat lands in the same unified inbox as email, calls, WhatsApp, and social — no tab switching.
Bilingual by default
Serve customers in Arabic and English out of the box, with right-to-left support built in.
Lightweight & fast
A small embed script keeps the widget quick to load, so it never slows your pages down.
How it works
- 1Step 1
Embed the widget
Paste one script tag into your site to add the chat widget in minutes.
- 2Step 2
Connect your knowledge
Point the AI at your knowledge base so it can answer accurately from day one.
- 3Step 3
Let AI resolve & escalate
AI handles routine questions and escalates the rest to your team with the full conversation.
Frequently asked questions
Can I customize how the chat widget looks?+
Yes. You can match your brand colors, logo, launcher position, and welcome message so the widget blends into your site.
Does the AI reply on its own?+
The AI agent answers instantly from your knowledge base and hands off to a human agent whenever a conversation needs one.
Does live chat work in Arabic?+
Fully. Nateq supports Arabic and English with native right-to-left layout across the widget and the agent inbox.
Where do chat conversations go?+
Every chat lands in the same unified inbox as your email, calls, WhatsApp, and social messages.
Ready to see it in action?
Bring every conversation into one intelligent platform — free during early access.