Solutions
Customer service solutions for businesses in Saudi Arabia, the UAE and the GCC
Nateq is an AI customer service platform for Arabic-speaking businesses. These pages show how it is used by industry — academies, online stores, clinics, car service centres, agencies and multi-branch businesses — and by need: an Arabic chatbot, voice AI, and support across the GCC.
By industry
- Education & trainingAnswer enrolment questions on WhatsApp in Gulf Arabic and English, qualify applicants and route the serious ones to admissions. One AI inbox for every channel.
- E-commerceAnswer product, delivery and returns questions on WhatsApp and Instagram in Gulf Arabic, send payment links in the chat and hand peak-day overflow to staff.
- Clinics & appointmentsLet patients book, move and confirm appointments on WhatsApp and the phone in Gulf Arabic, with calendar sync and reminders. Medical questions go to staff.
- Car service centresAnswer service and price questions from your price list, book service appointments and send status updates on WhatsApp, in Gulf Arabic and English.
- Agencies & lead-driven teamsAnswer every WhatsApp and Instagram lead in Gulf Arabic, ask your qualifying questions, filter out low-intent leads and send the rest to sales with CRM sync.
- Multi-branch businessesRoute WhatsApp, calls and chat to the right branch automatically, hold each branch to its own SLA, and give managers one view across every location.
By need and market
- Customer Service PlatformWhatsApp, live chat, calls, email, Instagram and Facebook in one inbox. An AI agent replies in Gulf Arabic and English. 14-day free trial, no card.
- Saudi ArabiaWhatsApp, calls, chat and email in one inbox, with an AI agent that replies in Saudi dialect. Plan prices in SAR, PDPL notes and a 14-day free trial.
- United Arab EmiratesWhatsApp, calls, chat and email in one inbox, with an AI agent that replies in Arabic, English or both. Prices in AED, UAE data protection notes, 14-day trial.
- Arabic ChatbotAn Arabic chatbot that understands Gulf Arabic including Saudi, Egyptian, Levantine and Franco-Arabic, on WhatsApp, web and Instagram, with human handoff.
- Arabic Chatbot · Saudi ArabiaAn Arabic chatbot for Saudi businesses that understands Gulf and Saudi Arabic, answers WhatsApp messages and voice notes 24/7, then hands off to your team.
- Arabic Chatbot · UAEAn Arabic chatbot for UAE businesses that understands Arabic, English and both mixed, answers on WhatsApp around the clock, and hands off to your team.
- GCC Customer ServiceAI customer service for the GCC: Saudi Arabia, UAE, Kuwait, Qatar, Bahrain and Oman in one inbox, answered in Gulf Arabic and English, with team handoff.
- Arabic Voice AIArabic voice AI that transcribes and answers Gulf, Egyptian, Levantine and Maghrebi speech on phone calls and WhatsApp voice notes, then hands off to a human.