Terms of Service
Last updated: November 11, 2026
These Terms of Service ("Terms") govern your access to and use of the services provided by NATEQ LLC ("Nateq", "we", "us", or "our"), headquartered in Wyoming, USA. By accessing or using our services, you agree to be bound by these Terms.
User Accounts & Responsibilities
When you create an account, you agree to:
- Provide accurate, complete, and current information
- Maintain the security and confidentiality of your login credentials
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities that occur under your account
Acceptable Use Policy
You agree not to use our services to:
- Violate any applicable laws, regulations, or third-party rights
- Send spam, unsolicited messages, or misleading content
- Distribute malware, viruses, or other harmful software
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the integrity or performance of our services
- Use automated means to scrape, collect, or harvest data without permission
Acceptance of Terms
By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our services. If you are using our services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Description of Service
Nateq is an AI-powered customer service platform that provides omnichannel communication management, ticketing, knowledge base, workflow automation, and related tools. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.
Intellectual Property
All content, trademarks, logos, and intellectual property displayed on our platform are owned by NATEQ LLC or our licensors. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. You retain ownership of any data or content you upload to our platform.
Data Protection
The Nateq Data Processing Agreement at nateq.io/dpa forms part of these Terms and applies to any personal data we process on your behalf.
Payment & Billing Terms
If you subscribe to a paid plan, you agree to pay all applicable fees, which exclude taxes. Refunds are given only as set out in the billing policies below or as required by law. We may change our pricing with 30 days' prior notice. Failure to pay results in the pause of AI replies and voice after the grace period below, and may result in suspension or termination of your account.
Billing policies
AI resolutions, AI Voice minutes, call media fees and transcription past your pool are paid from a prepaid wallet as they happen; AI resolutions are priced at the cheapest bundle for each calendar month's count. Wallet credits do not expire while the workspace is active and are non-refundable, except where the law requires a refund. Upgrades take effect immediately: you pay the prorated difference. Downgrades take effect at the end of the current period, with no refund for the rest of it. Monthly plans are not refunded: cancel any time and keep access until the period ends. Annual plans are refunded in full if cancelled within 14 days of the first annual payment; after that the plan stays active to the end of the term and does not renew. If a payment fails we email the workspace owner each time Stripe retries; after 7 days AI replies and AI calls pause while your team can still reply, and everything resumes once the payment succeeds. When a trial or a paid plan ends, the workspace becomes read-only and its wallet is frozen: nothing new is sent, you can still read and export everything, and choosing a plan restores both. Data is kept for 30 days after that, then deleted; we email you before deletion.
By card for every plan: Visa, Mastercard and American Express, plus Apple Pay and Link. Annual plans, and monthly plans from $469 a month, can also be paid by bank transfer in US dollars: your workspace is active immediately and the invoice, with our bank details, is due within 7 days. From Saudi Arabia, the UAE or Egypt this is an international SWIFT wire in USD; transfer and intermediary fees are paid by the sender, so please send the full invoice amount plus your bank's charges, with the invoice number as the reference. Until the first bank-transfer invoice is paid, voice is limited to the plan's included minutes. A payment that arrives up to $25 short is accepted and the difference credited. Annual renewals are invoiced 30 days before the renewal date. Enterprise contracts can be invoiced on 15 or 30-day terms. Every payment is processed securely.
No. Prices exclude taxes. Nateq is a US company (Nateq LLC, Wyoming), so for business customers in the GCC with a VAT number, the reverse charge applies: you account for the VAT yourself under your local rules, and your invoice shows your VAT number and says so. Add your VAT or TRN number at checkout or later on the billing page. If you are not VAT-registered, contact us before you buy.
Message Delivery Charges
Nateq does not charge for message delivery. WhatsApp messages, including templates and replies to customers, are sent from the WhatsApp Business Account you own and connect to Nateq, and Meta bills that account directly, per message, at its own published rates. Nateq adds no markup, takes no share and fronts no cost. Meta publishes its rates by country and message category on its own pricing page, and its invoice is the authoritative one. What you pay Nateq is your plan, your seats and your metered AI usage, as set out above.
Limitation of Liability
To the maximum extent permitted by law, NATEQ LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, whether arising from contract, tort, or otherwise, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
Disclaimers
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be uninterrupted, error-free, or secure.
Termination
Either party may terminate these Terms at any time. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, your right to use our services ceases. We will make your data available for export for 30 days following termination, after which it may be deleted.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Wyoming, USA, in accordance with the rules of the American Arbitration Association.
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.
Contact Information
If you have questions about these Terms of Service, please contact us:
NATEQ LLC
Wyoming, United States
Email: legal@nateq.io