Shared email support with templates, auto-categorization, and AI drafts.
Turn a crowded inbox into organized, threaded conversations. Nateq categorizes incoming email, drafts replies with AI, and keeps your whole team aligned on who's handling what.
- Threaded conversations
- Reply templates
- AI-drafted replies
- Auto-categorization
Email
What you get
Clean, threaded email
Messages are grouped into clear threads so agents follow the whole conversation at a glance.
AI-drafted replies
Nateq drafts a reply from your knowledge base and past answers, ready for an agent to review and send.
Auto-categorization
Incoming email is tagged and sorted by topic automatically, so the right team sees it first.
Reusable templates
Save your best answers as templates with dynamic variables to reply consistently in seconds.
Assignment & routing
Route email to the right agent or team and see who owns each conversation to avoid double replies.
One inbox for everything
Email lives beside chat, calls, WhatsApp, Facebook, and Instagram, so context follows the customer everywhere.
How it works
- 1
Connect your inbox
Forward or connect your support address so every email flows into Nateq.
- 2
Let AI sort & draft
Nateq categorizes each message and prepares a draft reply for your agents.
- 3
Review and send
Agents adjust the draft if needed and send — consistent, on-brand, and fast.
Frequently asked questions
Can I use my existing support email?
Yes. Connect or forward your existing support address and every email flows into your unified Nateq inbox.
Does Nateq write email replies for me?
Nateq drafts replies from your knowledge base and previous answers. An agent reviews and sends, keeping a human in control.
Will my team avoid replying to the same email twice?
Yes. Assignment and ownership are visible on every conversation, so agents don't collide on the same thread.
Can I save templates for common replies?
Yes. Save answers as templates with dynamic variables to respond consistently in seconds.
Ready to see it in action?
Bring every conversation into one intelligent platform — free during early access.