Voice and video support with recording, transcription, and AI summaries.
Handle calls inside the same inbox as every other channel. Nateq records, transcribes, and summarizes each conversation so nothing gets lost after the customer hangs up.
- Call recording
- Automatic transcription
- AI call summaries
- Voice & video
Calls
What you get
Voice and video in one place
Take voice and video calls without leaving the inbox that holds your chats, emails, and tickets.
Recording & transcription
Every call is recorded and transcribed automatically, so agents can search and review conversations later.
AI call summaries
Get a concise AI summary of what was discussed and what to do next, attached to the customer's timeline.
Full context on every caller
See past tickets, notes, and conversations before you pick up, so customers never repeat themselves.
Missed calls become tickets
A missed call turns into a trackable ticket automatically so no request slips through the cracks.
Call insights
Track volume, response times, and outcomes alongside your other channels in one reporting view.
How it works
- 1
Take the call in Nateq
Answer voice and video calls from the same workspace as every other conversation.
- 2
Let Nateq capture it
The call is recorded and transcribed, then an AI summary is generated automatically.
- 3
Follow up with context
The summary and transcript stay on the customer's timeline for follow-ups and reporting.
How call billing works
Transparent, usage-based pricing. Your plan covers a monthly allowance, and anything beyond it comes straight from your wallet — no surprises.
Free minutes every month
Your plan includes a bundle of free minutes each month. Once you use them up, calls draw from your wallet.
Flat rate for AI voice
AI voice is a single flat per-minute rate covering speech recognition, the AI, and the voice itself.
Near-wholesale phone minutes
Phone minutes are billed at our carrier's cost plus a small margin, so you pay close to wholesale — with no AI markup on international calls.
Recording included free
Call recording is included at no extra charge — record, store, and review every call without paying more.
Frequently asked questions
Are calls recorded and transcribed?
Yes. Nateq records and transcribes calls automatically, and generates an AI summary you can review or search later.
Does Nateq support video calls?
Yes. Both voice and video calls are handled inside the same unified inbox as your other channels.
What happens to missed calls?
A missed call is turned into a ticket automatically, so your team can follow up without losing the request.
Can agents see history before answering?
Yes. Past tickets, notes, and conversations appear alongside the call so agents have full context.
Ready to see it in action?
Bring every conversation into one intelligent platform — free during early access.