An Arabic chatbot for UAE businesses, fluent in the Arabic and English your customers mix.

Customers in Dubai and Abu Dhabi write to you in English, in Arabic, and often in both in the same message. Nateq's Arabic chatbot is AI customer service that reads all three, answers in the language and register the customer used, and hands the conversation to your team when it should.

  • Arabic, English, or both at once
  • Gulf Arabic
  • WhatsApp voice notes answered
  • Human handoff with full history
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Arabic Chatbot · UAE
Arabic Chatbot · UAE

In short

Nateq is an AI customer service platform for businesses in the UAE. Its Arabic chatbot understands Gulf Arabic, English, Arabizi and messages that mix Arabic and English, and replies in the language and register the customer used. It answers on WhatsApp, website chat, Instagram, Facebook, email and phone from the business's own knowledge base, and hands off to a human agent with the full conversation history.

What does AI customer service need to handle in the UAE?

  • Two languages in one message

    “Hi, أبي أغيّر الموعد” is an ordinary UAE support message. The chatbot reads the mix as one sentence and replies in kind, instead of picking one language and misreading the other half.

  • One bot for Arabic and English customers

    Arabic-speaking and English-speaking customers get answers from the same set of articles, in their own language. You do not maintain a second knowledge base.

  • Covers the weekend gap

    The UAE weekend is Saturday and Sunday; Saudi Arabia's is Friday and Saturday. A team serving both has three days a week when one market is off. The chatbot answers on all of them, and queues what needs a person.

  • Voice notes, understood

    Voice notes on WhatsApp are transcribed and answered in the same thread, whether the customer spoke Arabic or English.

  • A person when it matters

    Complaints, refunds above a limit you set, and anything the bot is unsure of go to an agent with the conversation attached.

  • Connected to your systems

    Through the REST API, webhooks and native integrations such as HubSpot and Salesforce, the chatbot can look up a booking or an order instead of only quoting policy.

What does a UAE customer conversation look like?

Illustrative examples written to show the register, not real customer conversations.

  • Arabic and English, mixed

    Customer
    Hi، أبي أغيّر موعد الـ viewing لبكرة، possible؟
    Nateq
    أكيد. عندنا مواعيد بكرة الساعة 11 الصبح أو 4 العصر، أي وقت يناسبك؟

  • Arabizi

    Customer
    salam, el order ma wasal lin 7een, 3adi?
    Nateq
    وعليكم السلام. طلبك في الطريق ويوصلك اليوم قبل الساعة 9 المسا، وهذا رابط التتبع.

  • Gulf Arabic

    Customer
    السلام عليكم، أبي أرجّع المنتج، شنو الطريقة؟
    Nateq
    وعليكم السلام. تقدر ترجعه خلال مدة الإرجاع في سياستنا، أرسل لك رابط طلب الإرجاع الحين؟

Where do UAE businesses use an Arabic chatbot?

  • Real estate and property

    Viewing requests, rescheduling and listing questions, in whichever language the enquiry arrives in, with qualified leads handed to an agent.

  • Hospitality and tourism

    Reservations, opening hours and guest questions, answered straight away including outside office hours.

  • E-commerce and delivery

    Order status, delivery slots, returns and exchanges, the questions that fill a store's WhatsApp every day.

  • Clinics and appointments

    Booking, rescheduling and reminders, with anything medical routed straight to staff.

How it works

  1. 1

    Connect WhatsApp and your site

    Link your WhatsApp Business Account and add the chat widget. Instagram, Facebook, email and calls can follow.

  2. 2

    Add your content once

    Import policies, FAQs and help articles in English, Arabic or both. The chatbot answers in the customer's language either way.

  3. 3

    Set the tone and the limits

    Choose how formal it sounds, which topics always go to a person, and review conversations as they come in.

Questions from businesses in the UAE

Can one chatbot serve Arabic and English customers in the UAE?

Yes. It detects the language of each message, including messages that mix the two, and answers from one set of articles in the customer's language.

Does it understand the Emirati dialect?

It reads Gulf Arabic, Arabizi and mixed Arabic-English. Ask us for a test with messages from your own customers before you decide.

Does it work with a UAE WhatsApp Business number?

It works with any number approved for the WhatsApp Business Platform. You connect your own WhatsApp Business Account, and Meta bills message delivery to it directly at its published rates, with no markup from Nateq.

How much does WhatsApp messaging cost in the UAE?

Meta charges per message, at a rate set by the message category and the recipient's country. From 1 October 2026, every reply to a customer on a UAE number is charged as a service message at $0.0157. The first 1,000 service messages each calendar month are free on each business phone number. The allowance covers service messages only, not utility, authentication or marketing messages, and there are no volume tiers beyond it. Our guide to WhatsApp Business API pricing in the UAE has the full rate list.

Can it answer over the weekend?

Yes, at any hour. Conversations that need a person are queued for your team with the full history.

Where is the data stored?

In the EU (Frankfurt) today. Further regions are available on request.

Related pages

Further reading

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