Customer service for car service centres: prices, bookings and status updates on WhatsApp.
“كم تغيير الزيت لكامري ٢٠٢٠؟”, “متى أقدر أجيب السيارة؟”, “خلصت؟” Nateq's AI agent answers service and price questions from your own price list, books the visit on your calendar, and sends status updates while the car is in the bay.
- Service prices from your list
- Bookings onto your calendar
- Status updates on WhatsApp
- Diagnosis questions go to advisors
Car service centres
In short
Nateq is an AI customer service platform that car service centres and workshops use to answer service and price questions, book service appointments and send status updates on WhatsApp, phone calls, Instagram and website chat from one inbox. Its AI agent replies in Gulf Arabic and English from the centre's own price list and service menu, and hands anything that needs a technician's judgement to the service advisor.
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What does a service centre need from customer service software?
Prices, from your menu
Oil changes, tyres, periodic services: the agent quotes what your published price list says for the model the customer names, and nothing it does not.
Book the bay
Free slots are offered in the chat and the booking goes onto Google Calendar or Outlook.
“Is it ready?” answered
Connect your workshop system through the REST API and the agent can read a job's status instead of someone walking to the bay to check.
Advisors for diagnosis
“Car is making a noise” goes to a service advisor with the conversation, photos and voice notes attached.
Calls in the same inbox
Many customers still call. Calls ring your team in Nateq with recordings and transcripts next to the WhatsApp thread.
Service reminders
Scheduled workflows remind customers of their next service with your approved WhatsApp templates.
Will the AI agent quote a price you have not published?
No. It answers from the price list and service menu you add. If a model or a job is not covered, it says it will check and passes the conversation to an advisor, who sees the car details the customer already gave.
What does a service booking look like?
An illustrative conversation written to show how it works, not a real customer's.
- Customerالسلام عليكم، كم سعر صيانة الـ ١٠ آلاف كيلو للكامري ٢٠٢٢؟
- Nateqوعليكم السلام. حسب قائمة أسعارنا الصيانة الدورية للكامري ٢٠٢٢ تشمل الزيت والفلاتر والفحص العام، وأرسل لك التفاصيل والسعر الحين. تبي أحجز لك موعد؟
- Customerإيه، بكرة الصبح إذا فيه.
- Nateqمتاح بكرة الساعة ٩ صباحًا، ثبّتّه لك؟ وإذا عندك أي ملاحظة على السيارة اكتبها وأوصلها للمستشار.
Which integrations does it use?
All live in the Nateq integrations directory today. Anything else connects through the REST API and webhooks.
How it works
- 1
Connect WhatsApp and your phone line
Link your WhatsApp Business number and calls; add website chat and Instagram if you use them.
- 2
Add your price list
Import your service menu and prices, and connect the calendar your advisors book into.
- 3
Route diagnosis to advisors
Set which questions always go to a person, and the reminders you want sent.
Questions service centres ask
Can it give a price for a specific car model?
If your price list covers that model, yes. Otherwise it hands the question to an advisor rather than guess.
Can customers pay before collecting the car?
Yes, with a payment link sent in the chat through Tap, Moyasar or Stripe.
Does it work for several branches?
Yes. Each branch can have its own team, calendar and routing; see the multi-branch page.
Related pages
- Customer service platformThe AI customer service platform behind this page: every channel, ticketing and automation in one inbox.
- Customer service for multi-branch businessesRouting by branch and manager visibility.
- Call center softwareCalls next to WhatsApp, in one inbox.
- WhatsApp Business supportThe shared WhatsApp inbox.
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