Guides
WhatsApp Business for Customer Support: The Complete Guide
Learn how to use WhatsApp Business for customer support — from setup and automation to managing every chat in one shared team inbox.
2 min readNative WhatsApp Business support with rich media and automated flows.
Meet customers on the channel they already use every day. Connect WhatsApp Business to Nateq to send rich media, automate replies, and manage every chat in one shared inbox.
- WhatsApp Business API
- Rich media messages
- Automated flows
- Shared team inbox
WhatsApp
What you get
Native WhatsApp Business
Connect your WhatsApp Business number and handle every conversation directly inside Nateq.
Rich media
Send and receive images, documents, and other media so customers get exactly what they need.
Automated flows
Automate greetings, FAQs, and routing so common WhatsApp requests are handled without an agent.
AI answers
The AI agent replies from your knowledge base and escalates to a human when a chat needs one.
Shared team inbox
Multiple agents manage WhatsApp together, with assignment and full history on every contact.
One inbox with every channel
WhatsApp sits beside chat, email, calls, Facebook, and Instagram so nothing is managed in a separate silo.
How it works
- 1
Connect WhatsApp Business
Link your WhatsApp Business number to Nateq to start receiving chats.
- 2
Automate the routine
Set up flows and AI replies for greetings, FAQs, and routing to the right team.
- 3
Reply as a team
Agents pick up complex chats from the shared inbox with full customer history.
Frequently asked questions
Do I need WhatsApp Business to use this?
Yes. You connect a WhatsApp Business number to Nateq, then manage all conversations inside the unified inbox.
Can several agents handle WhatsApp together?
Yes. WhatsApp becomes a shared team inbox with assignment, routing, and full history per contact.
Can I automate WhatsApp replies?
Yes. Use automated flows and AI replies for greetings, FAQs, and routing, with human handoff when needed.
Is there a WhatsApp pricing guide?
Yes. Nateq publishes per-country WhatsApp conversation pricing you can browse on the WhatsApp pricing page.
Further reading
GuidesHow to Get WhatsApp Business API in Egypt: A Step-by-Step Guide
What Egyptian businesses actually need to get WhatsApp Business API approved: documents, phone number rules, and the rejections that catch most people.
5 min read
GuidesWhatsApp Business API Pricing in 2026: What You Actually Pay
WhatsApp API billing moved to per-message, and service replies become chargeable on 1 October 2026. What you actually pay, and what's still free.
7 min read
Ready to see it in action?
Bring every conversation into one intelligent platform — free during early access.