Booking, reminders and follow-ups for clinics, handled on WhatsApp in Arabic.
Patients want to book, move or confirm an appointment without waiting on hold. Nateq's AI agent does that on WhatsApp, chat and the phone, puts the booking on your calendar, sends the reminder, and sends anything medical straight to your staff.
- Bookings onto your calendar
- WhatsApp reminders
- Medical questions go to staff
- Phone calls in the same inbox
Clinics & appointments
In short
Nateq is an AI customer service platform that clinics and other appointment-based businesses use to handle booking, rescheduling, reminders and follow-ups on WhatsApp, website chat, Instagram and phone calls from one inbox. Its AI agent books into Google Calendar or Outlook, replies in Gulf Arabic and English, never answers clinical questions, and hands patients to reception staff with the full conversation.
Last updated:
What should a clinic's patient communication handle?
Book, move, cancel
The agent offers free slots and puts the booking straight onto Google Calendar or Outlook, and handles “أبي أأجل موعدي” the same way.
Reminders before the visit
Scheduled workflows send a WhatsApp reminder with your approved template, and a reply to it reschedules in the same thread.
No medical advice from the bot
You set the topics that always go to a person. Symptoms, results and anything clinical are routed to staff instead of answered.
Calls too
Phone and WhatsApp calls ring your team in the same inbox, with recordings and transcripts, and AI Voice can take booking calls when the line is busy.
After-hours bookings
Patients book at night; reception confirms in the morning only what needs a person.
Follow-up after the visit
A scheduled follow-up message goes out after the appointment, and any reply that needs attention is routed to staff. CSAT is tracked on every conversation.
Does the AI agent answer medical questions?
No, and it should not. You list the topics that always go to a person — symptoms, test results, medication, anything clinical — and routing rules hand those conversations to your staff with the full history. The agent handles the administrative side: slots, prices you publish, location, what to bring.
Where is patient data stored?
In the EU (Frankfurt) today, with further regions on request. Nateq does not currently hold a healthcare-specific certification; check your own regulatory requirements before putting clinical information into conversations.
What does a booking chat look like?
An illustrative conversation written to show how it works, not a real customer's.
- Customerمساء الخير، أبي موعد عند دكتور الأسنان هالأسبوع.
- Nateqمساء النور! عندنا الأربعاء الساعة ٥ مساءً أو الخميس الساعة ١١ صباحًا. أيهم يناسبك؟
- Customerالخميس. وعندي ألم من يومين، عادي آخذ مسكن؟
- Nateqثبّتّ لك موعد الخميس الساعة ١١. بالنسبة لسؤال الألم، أحوّلك الحين لأحد من فريق العيادة يرد عليك.
- Your teamأهلًا، معك الاستقبال. بلّغت الطبيب بسؤالك وبيتواصل معك قبل الموعد.
Which integrations does it use?
All live in the Nateq integrations directory today. Anything else connects through the REST API and webhooks.
How it works
- 1
Connect WhatsApp, chat and calls
Link your WhatsApp Business number and website chat; bring your phone line when ready.
- 2
Connect your calendar
Google Calendar or Outlook, per doctor or per room, and add your services, prices and opening hours.
- 3
Set the clinical boundary
List the topics that always go to staff, and schedule reminders and follow-ups.
Questions clinics ask
Which calendars does it book into?
Google Calendar and Outlook Calendar. Other booking systems can connect through the REST API and webhooks.
Can patients reschedule from the reminder?
Yes. A reply to the reminder is a normal conversation, so the agent can offer another slot and update the booking.
Does it take phone bookings?
Calls ring your team in the same inbox. AI Voice can also answer booking calls in Arabic, billed per minute from your prepaid wallet.
Will the bot give medical advice?
No. You set clinical topics to always go to staff, and the agent hands those conversations over instead of answering.
Ready to see it in action?
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