Privacy Policy

Information We Collect

Personal Data

When you register for an account, book a demo, or contact us, we may collect:

• Name, email address, and phone number
• Company name and job title
• Billing and payment information
• Any other information you choose to provide

Usage Data

We automatically collect certain information when you access our services:

• IP address, browser type, and operating system
• Pages visited, time spent, and navigation paths
• Device identifiers and session information
• Referring URLs and search terms

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy in our GDPR Compliance page for details on the types of cookies we use and how to manage them.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience

Data Sharing & Third Parties

We do not sell your personal information. We may share your data with:

• Service providers who assist in operating our platform (hosting, analytics, payment processing)
• Professional advisors such as lawyers, auditors, and insurers
• Law enforcement or government authorities when required by law
• Business partners with your explicit consent

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data
• Portability — Request a machine-readable copy of your data
• Restriction — Request that we limit processing of your data
• Objection — Object to processing based on legitimate interests

To exercise any of these rights, please contact us at legal@nateq.io.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, regular security audits, and employee training.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us: