Pricing
Pay for the work, not for the seats you haven't hired yet.
Every plan runs the full inbox. Tiers change how much you use, plus a few advanced features.
Prices exclude taxes. Business customers in the GCC account for VAT under the reverse charge.
Free
Free forever500 AI resolutions in your first 30 days, then 50 per month. 1 seat. No card.Solo
Tier 01
Solo founders and small teams
$47/mo, billed annually
$564 a year · you save $144
Buy nowMonthly allowance
≈ $0.12 per resolution
Beyond that: $0.29 per resolution.
Never more than the cheapest plan that fits your usage. The cap limits the price; your plan's features stay the same.
Adds
- 25 Concurrent Chats
- Support Level: Standard, business hours
- Storage: 10 GB
Team
Recommended
Growing support teams
$143/mo, billed annually
$1,716 a year · you save $432
Buy nowMonthly allowance
≈ $0.072 per resolution
Beyond that: $0.25 per resolution.
Never more than the cheapest plan that fits your usage. The cap limits the price; your plan's features stay the same.
Everything in Solo, plus:
- Conversation Routing: Smart routing (round robin)
- Custom API rate limits (per key)
- 100 Concurrent Chats
Business
Tier 03
High-volume, multi-brand support
$375/mo, billed annually
$4,500 a year · you save $1,128
Buy nowMonthly allowance
≈ $0.063 per resolution
Beyond that: $0.19 per resolution.
Never more than the cheapest plan that fits your usage. The cap limits the price; your plan's features stay the same.
Everything in Team, plus:
- Conversation Routing: Skill & priority routing
- White-label (remove Nateq branding)
- 300 Concurrent Chats
Scale
Tier 04
For high-volume teams that need control and scale
$719/mo, billed annually
$8,628 a year · you save $2,160
Buy nowBook a walkthroughMonthly allowance
≈ $0.04 per resolution
Beyond that: $0.15 per resolution.
Never more than the cheapest plan that fits your usage. The cap limits the price; your plan's features stay the same.
Everything in Business, plus:
- SSO / SAML
- 1,000 Concurrent Chats
- Support Level: 24/7 priority, published response SLA
Top-up packs
Bought once and used after your monthly allowance, before any overage. Each plan is offered only the packs that cost less than moving up a plan.
500 AI resolutions$89
$0.178 each
On Solo, Team, and Business
1,000 AI resolutions$149
$0.149 each
On Team, Business, and Scale
5,000 AI resolutions$549
$0.11 each
On Scale
What counts as an AI resolution
One conversation that the AI agent answered and that closed without ever being assigned to a person on your team, and is still closed, with no one assigned, 15 minutes later. It is counted once per conversation, however many messages it took: not per message, and not per token. Conversations handed to a person, and conversations the AI could not answer, are never counted.
Voice
A separate plan, added to any paid tier. Priced on concurrent calls — the capacity we provision for you — and metered per minute.
Every paid plan includes 100 minutes to try voice, once.
Voice Starter
Try voice on your own line: a few calls at a time
$39/mo, billed annually
- AI voice minutes
- 350
- Concurrent calls
- 3
- Extra minutes
- $0.14 / min
Prepaid minute packs:
- 500 AI voice minutes$59
- 2,000 AI voice minutes$219
Voice Growth
A real phone team: outbound campaigns and ten lines at once
$143/mo, billed annually
- AI voice minutes
- 1,300
- Concurrent calls
- 10
- Extra minutes
- $0.12 / min
Prepaid minute packs:
- 500 AI voice minutes$59
- 2,000 AI voice minutes$219
Voice Scale
High-volume calling: 25 lines, campaigns and live floor metrics
$439/mo, billed annually
- AI voice minutes
- 4,500
- Concurrent calls
- 25
- Extra minutes
- $0.10 / min
No packs needed — this plan's own rate beats every pack.
- Extra concurrency · $8/mo
Connect your own number — it stays registered in your name, which is what Saudi and UAE regulations require anyway. Point a SIP trunk at us, or port it in.
- Customers can call your business's WhatsApp number and talk to the AI. Meta charges nothing for calls customers start, so only your Nateq AI voice minutes apply.
- Calls you place on WhatsApp are billed by Meta to your WhatsApp Business Account per minute, by the recipient's country, in 6-second pulses with volume tiers (Meta's calling rate card).
- Phone calls over your own SIP trunk are billed by your carrier, plus a Nateq media and routing fee of $0.013 per minute. On a number ported to Nateq, minutes are billed per destination at our call rates.
- Call recording is included free. Recordings are kept for 90 days by default, and you can set a different period for each number. Every recorded call starts with a notice that the call may be recorded.
Enterprise
Negotiated terms for regulated and global teams.
Volume commitments, EU data residency, and a named contact who answers before the ticket is filed.
Security
- Signed DPA · GDPR-aligned processing · EU (Frankfurt) data residency
Identity
- SAML SSO, SCIM provisioning, granular audit log export
Uptime
- Uptime published live at status.nateq.io · contractual SLA on Enterprise agreements
Residency
- Hosted in the EU (Frankfurt). Have specific data residency requirements? Talk to us.
Estimate
Price it against your actual month.
Enter last month's volume. We total each plan including overage so the cheapest option is obvious — even when it isn't the one we'd sell you.
We never charge you more than the cheapest plan that fits your usage. The cap limits the price; it doesn't change your plan's features.
- Solo
$143
Would be $163 on this plan. You're billed the Team price instead; your plan's limits and features stay the same, and you can switch to Team in one click.
- Team
Best value
$143
Plan $143
- Business
$375
Plan $375
- Scale
$719
Plan $719
- Enterprise
Custom pricing
Committed volume pricing below list at this scale.
True monthly cost
What the month actually costs, Meta included.
Your Nateq bill, plus an estimate of what Meta charges your own WhatsApp Business Account. Meta bills that account directly, to the payment method on your Meta account; it is not part of your Nateq invoice and is not added to the Nateq total below.
- Nateq plan: TeamPlan $143
- $143
- WhatsApp messages (Meta)Paid to Meta directly, no markup from Nateq1,600 service messages − 1,000 free = 600 × $0.0107 (the recipient country's utility rate)
- $6.42
- WhatsApp templates (Meta)Paid to Meta directly, no markup from Nateq0 templates at Meta's rates: marketing $0.0576, utility $0.0107 (charged inside the 24-hour window too), authentication $0.0107. Messages inside a 72-hour free entry point window (Click-to-WhatsApp ads, Page call-to-action) are free. Effective October 1, 2026 — Meta official rate card — last checked 2026-09-24
- $0
- WhatsApp calls from customers (Meta)Paid to Meta directly, no markup from NateqFree from Meta at any length. Only your Nateq AI voice minutes apply.
- $0
- WhatsApp calls to customers (Meta)Paid to Meta directly, no markup from Nateq0 min, billed by Meta per minute by country and volume tier. See Meta's calling rate card
- Not in total
Nateq monthly total
Your Nateq plan and AI voice. Meta's WhatsApp charges are shown above as an estimate and billed by Meta separately.
$143
Estimated Meta charges, billed by Meta to your own account
Requires a payment method on your Meta account. Without one, Meta stops delivering replies after the free 1,000 service messages per number each month.
≈ $6.42
Weighing this against Meta's own AI on WhatsApp? See Nateq vs Meta Business Agent, with the cost per resolved conversation in each market.
- An estimate of your recurring bill. How call minutes are billed depends on how the call travels:
- Customers calling your WhatsApp number: free from Meta. Only your Nateq AI voice minutes apply.
- You calling customers on WhatsApp: billed by Meta to your WhatsApp Business Account per minute, by the recipient's country, in 6-second pulses with volume tiers.
- Phone calls: over your own SIP trunk, your carrier bills the minutes and Nateq adds a media and routing fee of $0.013 per minute. On a number you port to Nateq, minutes are billed per destination at our published call rates.
Add-ons
Add one capability to a paid plan instead of moving up a tier.
White-label
Remove Nateq branding from the widget and help centre
Solo to Team · included in Business
$89per workspace
Compliance & Security
SSO/SAML, audit logs, custom retention and IP allowlist, per agent
Team to Business · included in Scale
$12per agent
Outbound & Campaigns
Unlock broadcasts and rule-driven outreach; volume stays metered
Solo and up
$39per workspace
Extra storage
50 GB of additional storage
Solo and up
$10per workspace
Prices are per month. Each add-on shows its unit and the plans it can be added to.Phone call rates by country
Compare
Line by line.
Inbox
- Connected Facebook Pages
- 15pages
- Connected Instagram Accounts
- 15accounts
- Email Broadcast Recipients
- 50,000recipients
- AI Resolutions
- 2,000resolutions
- AI Help-center Translation
- Live Chat Widgets
- 5widgets
- White-label (remove Nateq branding)
- Add-on
- Canned Replies & Basic Automation
- ✓
- Business Hours Routing
- ✓
- Conversation Routing
- Smart routing (round robin)
- Advanced Automation
- ✓
- Concurrent Chats
- 100chats
- Storage
- 100GB
- Knowledge Base Sources
- 100sources
- Teams
- 10teams
- Catalog Products
- 10,000products
- API Keys
- 20keys
- Human Handoff
- ✓
- Support Level
- Standard, business hours
- Guided Onboarding
- Custom API rate limits (per key)
- ✓
- SSO / SAML
- Add-on
- Audit Logs
- Add-on
- Data Retention Policies
- Add-on
- IP allowlist (workspace sign-in)
- Add-on
- Data Residency
Feature | Free$0 | Solo$47 | Team$143 | Business$375 | Scale$719 | EnterpriseCustom pricing |
|---|---|---|---|---|---|---|
| Connected Facebook Pages | 1pages | 3pages | 15pages | 50pages | 100pages | Custom |
| Connected Instagram Accounts | 1accounts | 3accounts | 15accounts | 50accounts | 100accounts | Custom |
| Email Broadcast Recipients | 0recipients | 5,000recipients | 50,000recipients | 200,000recipients | 500,000recipients | Custom |
| AI Resolutions | 50resolutions | 400resolutions | 2,000resolutions | 6,000resolutions | 18,000resolutions | Custom |
| AI Help-center Translation | ✓ | ✓ | ✓ | |||
| Live Chat Widgets | 1widgets | 2widgets | 5widgets | 20widgets | 50widgets | Custom |
| White-label (remove Nateq branding) | Add-on | Add-on | ✓ | ✓ | ✓ | |
| Canned Replies & Basic Automation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Business Hours Routing | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Conversation Routing | Smart routing (round robin) | Skill & priority routing | Skill & priority routing | Skill & priority routing | ||
| Advanced Automation | ✓ | ✓ | ✓ | ✓ | ||
| Concurrent Chats | 5chats | 25chats | 100chats | 300chats | 1,000chats | Custom |
| Storage | 1GB | 10GB | 100GB | 400GB | 1,000GB | Custom |
| Knowledge Base Sources | 5sources | 25sources | 100sources | 500sources | 1,000sources | Custom |
| Teams | 1teams | 3teams | 10teams | 50teams | 100teams | Custom |
| Catalog Products | 100products | 1,000products | 10,000products | 100,000products | 250,000products | Custom |
| API Keys | 1keys | 5keys | 20keys | 100keys | 250keys | Custom |
| Human Handoff | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Support Level | Community | Standard, business hours | Standard, business hours | Priority support, business hours | 24/7 priority, published response SLA | Dedicated |
| Guided Onboarding | ✓ | ✓ | ||||
| Custom API rate limits (per key) | ✓ | ✓ | ✓ | ✓ | ||
| SSO / SAML | Add-on | Add-on | ✓ | ✓ | ||
| Audit Logs | Add-on | Add-on | ✓ | ✓ | ||
| Data Retention Policies | Add-on | Add-on | ✓ | ✓ | ||
| IP allowlist (workspace sign-in) | Add-on | Add-on | ✓ | ✓ | ||
| Data Residency | EU (Frankfurt) | EU (Frankfurt) |
Voice
| Feature | Voice Starter | Voice Growth | Voice Scale |
|---|---|---|---|
| Price | $39 | $143 | $439 |
| AI voice minutes | 350 | 1,300 | 4,500 |
| Concurrent calls | 3 | 10 | 25 |
| Extra minutes | $0.14 / min | $0.12 / min | $0.10 / min |
FAQ
Billing questions, answered plainly.
Still unsure? Ask sales — a human replies within a business day.
Start on free. Move up when the volume says so.
No card to begin, no implementation fee, and no contract on self-serve tiers. Cancel or downgrade from inside the workspace.