Pricing
Pay per seat. Pay for AI as you use it.
Every plan includes the full inbox and phone & WhatsApp calls for every agent. 14-day trial with $5 of usage credit and up to 10 seats — no card.
Prices exclude taxes. Business customers in the GCC account for VAT under the reverse charge.
Basic
Tier 01
One or two people answering customers
$15/seat/mo
Billed annually · save $48 per seat/yr
Start 14-day trial- Seats
- Up to 5
- Concurrent chats
- From 25, 5/seat
- Storage
- 10 GB
- Recordings kept
- 7 days
- Transcription
- Per minute
- Support
- Standard, business hours
Includes
- Phone & WhatsApp calls for every agent
- Call Recording
- 3 Teams
Team
Most popular
Growing support and sales teams
$29/seat/mo
Billed annually · save $84 per seat/yr
Start 14-day trial- Seats
- Unlimited
- Concurrent chats
- From 100, 5/seat
- Storage
- 100 GB
- Recordings kept
- 90 days
- Transcription
- 1,000 min/seat
- Support
- Standard, business hours
Everything in Basic, plus:
- Queue Management
- Power Dialer
- Outbound Campaigns
Business
Tier 03
Supervised, measured, multi-brand support
$49/seat/mo
Billed annually · save $144 per seat/yr
Start 14-day trial- Seats
- Unlimited
- Concurrent chats
- From 300, 5/seat
- Storage
- 400 GB
- Recordings kept
- 90 days
- Transcription
- 1,000 min/seat
- Support
- Priority support, business hours
Everything in Team, plus:
- Routing: Skill, priority & per-team hours
- Live call monitoring (listen, whisper, barge)
- QA Scorecards
Scale
Tier 04
Large teams with security and compliance needs
$75/seat/mo
Minimum 10 seats · $750/mo
Start 14-day trial- Seats
- 10 minimum
- Concurrent chats
- From 1,000, 5/seat
- Storage
- 1,000 GB
- Recordings kept
- 365 days
- Transcription
- 1,000 min/seat
- Support
- 24/7 priority, published response SLA
Everything in Business, plus:
- SSO / SAML
- Audit Logs
- Custom Roles
How you pay
Two lines on your bill. Nothing else.
A fixed subscription covers your people. A prepaid wallet covers anything metered. Calls between agents and customers are part of every seat, so you never need a separate voice plan.
Subscription
Fixed · monthly or annual
- Seats
- by plan
- Add-ons
- see below
- Extra concurrent AI call slots
- $8/mo each
Wallet
Prepaid · metered
- AI resolutions
- from $0.09
- AI Voice minutes
- from $0.10/min
- Call media fees
- $0.02/min
- Transcription past your pool
- $0.008/min
Top up from $50
Top up by card from $50. Auto top-up is on by default once a card is saved: $50 whenever the balance drops below $15, and you can change both.
Cap your spend
Set an optional monthly spending cap. Reaching it works the same as an empty wallet.
Nothing drops at zero
At zero, nothing is dropped: new conversations go to your team without an AI reply, an AI call in progress is handed to a person or ended politely, new AI calls fall back to your queue, IVR or voicemail, campaigns pause until you top up, and inbound calls to your team still ring.
Credits don't expire
Credits don't expire while your workspace is active, and they are non-refundable except where the law requires a refund.
Wallet rates
What each metered thing costs.
AI resolutions
You pay only when the AI resolves a conversation. Usage is taken from the wallet, and you're always charged at the cheapest bundle for that month's volume. No need to pick one in advance. How AI is billed
Bundle | Monthly | Then each |
|---|---|---|
| Pay as you goBest up to 245 a month | — | $0.20 |
| AI 500Best for 246–1,055 | $49 | $0.18 |
| AI 2,000Best for 1,056–3,533 | $149 | $0.15 |
| AI 6,000Best for 3,534–10,333 | $379 | $0.12 |
| AI 18,000Best for 10,334+ | $899 | $0.09 |
Add-ons
Get more without moving up a tier.
White-label
$89/mo
Team · included in Business and up
Compliance & Security
$12/agent/mo
Team and Business · included in Scale
Extra storage
$10/mo
Any plan · per 50 GB
Extra concurrent AI call
$8/mo
Any plan · 3 included
Estimate
Work out your monthly bill.
3 included; each extra is $8/mo.
Media fee and transcription past your pool. Excludes carrier minutes on your own trunk.
Your estimate · billed annually
- Team seats 10 × $29$290
- AI resolutions 2,000 on AI 2,000$149
FAQ
Billing questions, answered plainly.
Still unsure? Ask sales — a human replies within a business day.
Yes. Every self-serve plan starts with a 14-day trial with $5 of usage credit and up to 10 seats — no card. The credit unlocks once you confirm your email, and it pays for AI replies, AI voice and calls; it doesn't cover premium-rate numbers, extra AI call slots or add-ons. Outbound calls during the trial need a card on file, which isn't charged. It expires at the end of the trial, or when you choose a plan, whichever comes first. Trials carry usage limits so they stay free for everyone: hit one and you'll see "Upgrade to remove trial limits", and a call in progress is never cut off. When the trial ends without a plan, the workspace becomes read-only: AI replies and channels pause, and you can still read and export everything. Your data is kept for 30 days and then deleted, and we email you before that happens. There is one trial per business.
Try it on your own customers for 14 days.
No card to begin, no implementation fee, and no contract on self-serve plans. Pick a plan when the trial shows you it works.