An Arabic chatbot for businesses in Saudi Arabia that talks the way your customers do.

Customers in Riyadh, Jeddah and Dammam write to support in Saudi dialects, often on WhatsApp and often by voice note. Nateq's Arabic chatbot reads them as they are written, answers in the same register, and hands the conversation to your team when it should.

  • Gulf Arabic, including Saudi
  • WhatsApp voice notes answered
  • Replies around the clock
  • Handoff to your team
Start for freeView pricing
Arabic Chatbot · Saudi Arabia
Arabic Chatbot · Saudi Arabia

In short

Nateq is an AI customer service platform whose Arabic chatbot understands Gulf Arabic, including Saudi, as well as Arabizi and mixed Arabic-English. It answers customers on WhatsApp, website chat, Instagram, Facebook, email and phone from the business's own knowledge base, replies in the customer's register, and hands off to a human agent with the full conversation history.

What should a chatbot for a Saudi business handle?

  • Saudi dialects, not textbook Arabic

    “ودي أعرف وين طلبي” and “أبغى أرجّع الطلب” are ordinary support messages. The chatbot reads them as written and answers in the same register instead of switching to formal Arabic.

  • WhatsApp first

    In the Kingdom, WhatsApp is where many customers write first. The chatbot works on your WhatsApp Business number, in the same inbox as your other channels.

  • Voice notes, understood

    A voice note in Saudi dialect is transcribed and answered in the same thread, so it does not wait in a queue for someone to listen to it.

  • Answers after hours

    Questions that arrive late at night or on the weekend get an answer from your content straight away, and anything that needs a person is waiting for your team when the shift starts.

  • A person when it matters

    Complaints, refunds above a limit you set, or anything the bot is unsure of go to an agent with the whole conversation attached.

  • Connected to your systems

    Through the REST API, webhooks and native integrations, the chatbot can look up an order or open a ticket rather than only reciting policy.

What does a Saudi-dialect conversation look like?

Illustrative examples written to show the register, not real customer conversations.

  • Riyadh

    Customer
    السلام عليكم، ودي أعرف وين وصل طلبي؟ صار لي ثلاث أيام أنتظر.
    Nateq
    وعليكم السلام، أبشر. طلبك طلع من المستودع أمس ويوصلك بكرة إن شاء الله، وهذا رابط التتبع.

  • Jeddah

    Customer
    أبغى أرجّع الجزمة، طلعت ضيقة مرّة. كيف أسوي؟
    Nateq
    ولا يهمك. تقدر ترجعها خلال مدة الإرجاع في سياستنا، أرسل لك رابط طلب الإرجاع الحين؟

  • Gulf (Eastern Province)

    Customer
    شلون أغيّر موعد الحجز؟ ما أقدر أجي باچر.
    Nateq
    ما عليه، أغيّره لك الحين. أي يوم يناسبك أكثر هالأسبوع؟

Where do Saudi businesses use an Arabic chatbot?

  • E-commerce and delivery

    Order status, delivery windows, returns and exchanges: the questions that fill a store's WhatsApp every day.

  • Clinics and appointments

    Booking, rescheduling and reminders, with anything medical routed straight to staff.

  • Restaurants and hospitality

    Opening hours, reservations, branch locations and menu questions, in the customer's own dialect.

  • Services and subscriptions

    Plan questions, invoices and account changes answered from your own help articles.

How it works

  1. 1

    Connect WhatsApp and your site

    Link your WhatsApp Business Account and add the chat widget. Instagram, Facebook, email and calls can follow.

  2. 2

    Teach it your business

    Import policies, FAQs and help articles in Arabic or English. The chatbot answers in Arabic either way.

  3. 3

    Set the tone and the limits

    Choose how formal it sounds, which topics always go to a person, and review conversations as they come in.

Questions from businesses in Saudi Arabia

Does the chatbot understand Saudi dialects?

Yes. It reads Gulf Arabic, including Saudi, as customers write it, including Arabizi and messages that mix Arabic and English, and replies in the same register.

Does it work with a Saudi WhatsApp Business number?

It works with any number approved for the WhatsApp Business Platform. You connect your own WhatsApp Business Account, and Meta bills message delivery to it directly at Meta's published rates, with no markup from Nateq.

How much does WhatsApp messaging cost in Saudi Arabia?

Meta charges per message, at a rate set by the message category and the recipient's country. From 1 October 2026, every reply to a customer on a Saudi number is charged as a service message at $0.0107. The first 1,000 service messages each calendar month are free on each business phone number. The allowance covers service messages only, not utility, authentication or marketing messages, and there are no volume tiers beyond it. Our guide to WhatsApp API pricing in Saudi Arabia has the rates in USD and SAR.

Can the chatbot reply outside working hours?

Yes. It answers from your content at any hour, and conversations that need a person are queued for your team with the full history.

Where is the data stored?

In the EU (Frankfurt) today. Further regions are available on request.

How is this different from Nateq's general Arabic chatbot page?

It is the same product. This page covers how Saudi businesses use it; the Arabic chatbot page covers every dialect Nateq supports across the region.

Related pages

Further reading

Ready to see it in action?

Bring every conversation into one intelligent platform — free during early access.

Start for freeTalk to sales