Demo workspace, live

Nobody is
on shift.
Everything is
still handled.

Nateq runs customer operations across chat, voice, email and social. Six channels into one queue, with routing, telephony, ticketing and workflow behind it.

Start freeRead the architecture

One queue

A call last week, a WhatsApp last night, an email this morning. One thread, one person.

6
Channels in one queue
17
Languages it answers in
4
Arabic dialects supported
1
Record per customer
The Nateq unified inbox: chat, voice, email, WhatsApp, Instagram and Facebook in one queue

A day on the platform

Advancing on its own. Pick an hour to stop it.

A question arrives in Gulf Arabic at two in the morning.

The dialect is detected, the order is looked up over your own API, and the answer goes back in the same dialect with a tracking link attached.

  1. 01Classified as an order-status question, confidence 0.96
  2. 02Order pulled from the commerce API without an agent
  3. 03Thread tagged and closed, visible in the morning report
A WhatsApp thread in the Nateq inbox, answered in Gulf Arabic with a tracking link
The overnight ticket queue, tagged and prioritised against SLA
The unified agent inbox with the customer context panel open
Ticket queue depth and assignment during a traffic spike
The call console with a live transcript on the customer record
The visual workflow builder running an action against an external system
Knowledge base coverage, with gaps logged as draft articles
The operations report: volume, deflection and cost per resolved conversation

Inbox — WhatsApp thread

68sfrom question to answer

Architecture

Intake, understanding, decision and action are four separate layers over one data model. The AI occupies the second. Turn it down to zero and routing, ticketing and telephony keep running. That is the part worth testing first.

Message inAction out, about one second

Intake

  • Live chat widget
  • WhatsApp Business
  • Voice and SIP numbers
  • Email and forms
  • Instagram, Facebook
  • REST API, webhooks

UnderstandActive

  • Language and dialect
  • Intent and sentiment
  • Knowledge retrieval
  • Customer and order lookup
  • Confidence scoring
  • Handoff thresholds

Decide

  • Skill and priority routing
  • SLA policies
  • Workflow rules
  • Queue and concurrency caps
  • Approval gates
  • Escalation paths

Act

  • Reply in channel
  • Create or update ticket
  • Call your API
  • Refund, reship, reschedule
  • Write back to CRM
  • Log, tag, report

All four layers running. Questions are understood, scored for confidence, and either answered or escalated against the thresholds you set.

One record per customer
A call at noon and a WhatsApp at midnight are one thread on one person, not two tickets in two tools.
Deterministic where it counts
Refunds, personal data and anything past a threshold you set go to a human. The model never decides alone.
Open at every layer
Documented REST API, a webhook on every event, and exports that leave nothing behind if you go.

What it replaces

A ten-seat operation typically runs five contracts, three logins per agent, and a spreadsheet to reconcile them. Same money, fewer seams, and one place the history actually lives.

List prices for ten seats, mid-2026. Compare with ours

  • Helpdesk and ticketing suiteTen seats$490
  • Live chat widgetTen seats$290
  • Call centre and IVR contractPer minute$260
  • Knowledge base toolFlat rate$96
  • Standalone AI chatbotPer resolution$100
Monthly total$1,236
Nateq Business, ten seatsOne contract, one login, same capabilities$369

Integrations

Native connectors where the data has to move both ways, a documented REST API and signed webhooks for everything else.

Two-way sync, not a copy
A ticket closed in Nateq closes in your CRM, and a customer record updated there shows up on the next message here.
Call anything mid-conversation
If we do not have a connector, a workflow action can hit your endpoint directly with auth, timeouts and a retry policy.
Nothing is a black box
Every sync writes an audit entry you can read, replay or export. Failures surface in the app rather than in a silent queue.

Who has to sign off

Same headcount, three times the volume.

You are measured on response time, CSAT and cost per ticket. This moves all three without a hiring round or a migration project.

See the operations metrics
Cover the hours you cannot staff
Nights, weekends and public holidays without a rota or an offshore contract.
Triage stops being a job
Tagging, priority and assignment happen on arrival rather than in someone's morning.
Coach from real threads
Every conversation searchable, with transcripts, tags and outcomes attached.
Prove the number
Cost per resolved conversation by channel and intent, exportable on a schedule.

How to evaluate it

We would rather you test it than read a case study. Everything below is available on the free plan, without talking to anyone.

  1. 01

    Give it your hardest ten tickets

    Paste real threads, including the ones in dialect or with a mistake in them, and read what comes back before you connect a channel.

  2. 02

    Turn the AI off

    Run the inbox, routing and ticketing on their own for a day. If the platform underneath is not worth having, the AI on top will not save it.

  3. 03

    Check what it refuses to do

    Ask it for a refund past your threshold and watch it escalate instead of improvise. Confidence and handoff rules are visible on every message.

  4. 04

    Read the log, not the dashboard

    Every action is recorded with actor, payload and outcome. Export it and judge the week on your own numbers.

Hand it tonight'snight shift.

Connect one channel, point it at the help content you already have, and read the log in the morning. If it did not earn the seat, close the workspace.

Start freeBook a demo

No card. Cancel anytime. Setup takes about 25 minutes.