AI customer service platform

Resolve 68% of support in seconds, across every channel.

Nateq unifies chat, calls, email, WhatsApp, and social into one AI-first inbox that delivers faster answers, fewer tickets, and happier customers.

Hear it in 10s

Early access is open — be among the first to ship with Nateq

Backed by

Voice-first support

Let AI handle your calls so your team can focus on what matters most.

Voice from chat, AI phone agents, and smart routing — humans handle only what humans should.

Live chat call

LIVE

Idle

Sara Ahmed

VIP customer · 02:14

Customers jump from chat to voice in one tap — context, history, and tools travel with them.

AI phone agent

Idle

Incoming caller

Routed by Nateq · 00:41

AI answers, qualifies, and hands off to a human only when it matters.

Smart routing

One number that always reaches the right responder.

AI answers first, with a human stepping in when it matters.

Hear it in action

Three real scenarios, zero human agents.

Tap play to watch AI qualify leads, close tickets, and book meetings live.

Lead qualification

Inbound enterprise lead — AI qualifies and books the demo.

00s / 10s

Tier-1 support

A refund request resolved end-to-end without any human touch.

00s / 11s

Appointment booking

Caller reschedules — calendar syncs across the team instantly.

00s / 10s

Omnichannel

Every channel unified in one intelligent inbox.

Connect via

Meet customers wherever they are — chat, calls, email, WhatsApp, and social unified in one intelligent inbox.

Unified inboxAll channels · one view

Live

All127Live Chat24Calls18Email31WhatsApp42Social Media12

L
Layla HassanAI8m ago
Can I upgrade my plan to business?
N
Nour Mansour15m ago
Missed call
M
Mohamed Ali5m ago
Re: Invoice #4821 — Thanks for the...
S
Sara Ahmed2m ago
Hi, I haven't received my order yet...
K
Khalid Omar12m ago
@nateq Your app is amazing but...

68%auto-resolved by AIavg response 1.4s

Sarah A.

+966 55 •• 21 · WhatsApp

● online

مرحبا، عندي استفسار عن الطلب 🙏

Nateq AI

أهلاً ساره — لحظة أفحص الطلب رقم 7812…

+971 50 •• 88

incoming · 00:12

@leena.k

Loved the service — do you ship to KSA? 🇸🇦

ops@company.comSLA 2h

Re: Invoice #1042 — refund status

Following up on the partial refund — our accounting team needs confirmation…

Threaded · 3 messages

Nateq

AI auto-replyReal-time syncSLA tracking

5 channels1 inbox1 AI agent

NUnified inboxLive

Built to out-perform Intercom, Front & Gorgias

Numbers from production customers — not sales decks.

68%
AI auto-resolution
Tickets closed with zero human touch — trained on your docs.
1.4s
Avg first response
Every channel in every timezone, without overnight backlogs.
40+
Native integrations
Shopify, Salesforce, HubSpot, Zendesk, Slack — plug and go.
SOC 2
Enterprise-grade security
SOC 2, GDPR, ISO 27001 — data residency across 6 regions.
24/7
Human fallback
AI knows when to escalate, and your agents pick up with full context.

68%
AI auto-resolution
Tickets closed with zero human touch — trained on your docs.
1.4s
Avg first response
Every channel in every timezone, without overnight backlogs.
40+
Native integrations
Shopify, Salesforce, HubSpot, Zendesk, Slack — plug and go.
SOC 2
Enterprise-grade security
SOC 2, GDPR, ISO 27001 — data residency across 6 regions.
24/7
Human fallback
AI knows when to escalate, and your agents pick up with full context.

Live chat widget

Embed a fast, themed widget in minutes — AI answers instantly while humans step in when it matters.

Match your brand

Fully themable

Colors, fonts, copy — mirror your site with one config.

AI-first answers

Grounded in your docs, with clean handoffs to humans when needed.

Drop-in script

A single snippet that works with any framework or stack.

your-brand.com

Nateq Assistant

Online

Smart ticketing

Tickets that sort themselves.

From creation to close — automate the repetitive, focus on what matters.

TICKET MANAGEMENT

Every request, organized and tracked.

Turn messages from any channel into structured tickets that are prioritized by urgency and routed to the right team so nothing drops.

Auto-create tickets from chat, email, and social.
Smart priority based on content and SLA.
Custom fields and tags for your workflow.
Collision detection — see when teammates view the same ticket.

HighOpen

MediumPending

LowResolved

Self-service

Answers before tickets.

A knowledge base your customers actually use — cut ticket volume, empower your team, and let AI surface the right article at the right moment.

ARTICLE MANAGEMENT

Write once, help thousands of customers.

Rich, searchable articles in a powerful editor that embeds images, videos, and code while tracking which articles resolve tickets and which need a refresh.

Rich text editor with media embeds and formatting.
Article analytics — views, ratings, ticket deflection.
Version history and draft workflow for teams.
AI-suggested articles from common ticket topics.

Last edited 2m agoPublished

Automation

Set it up once and let it run on its own.

Workflows that eliminate busywork — from auto-routing tickets to syncing tools, Nateq handles the repetitive so your team handles the meaningful.

TASK AUTOMATION

Fewer clicks and more resolutions, every day.

Automate the small tasks that eat hours every week — auto-tag, auto-assign, and auto-reply as rules fire the moment conditions match.

Trigger-based rules for tickets, status changes, SLA warnings, and more.
Auto-tag and categorize by message content and channel.
Scheduled follow-ups, reminders, and status updates on autopilot.
Conditional logic with AND/OR branching for complex scenarios.

New ticket created

Priority = High?

Yes

Assign to senior

Auto-tag & queue

Integrations

Plays well with your stack.

200+ native integrations plus Zapier — no tab-switching or copy-paste, everything flows into one workspace.

HubSpot

Salesforce

Slack

Microsoft Teams

Google Workspace

Notion

Asana

Trello

Jira

Zapier

HubSpot
CRM
Sync contacts, deals, and support history both ways.
Salesforce
CRM
Push ticket data to Salesforce and pull customer context into every conversation.
Slack
Communication
Ticket notifications, escalations, and updates in your Slack channels.
Microsoft Teams
Communication
Collaborate on tickets and get alerts directly in Teams.
Google Workspace
Productivity
Connect Gmail, Calendar, and Drive for seamless context.
Notion
Productivity
Link knowledge base articles and internal docs from Notion.
Asana
Project Management
Turn support tickets into Asana tasks automatically.
Trello
Project Management
Create Trello cards from tickets and track progress visually.
Jira
Project Management
Escalate bugs and feature requests straight to Jira.
Zapier
Automation
Connect Nateq to 5,000+ apps with zero code.

Tap to explore

Free your team.

Join the teams closing more tickets with less effort — free during early access.

Book a 20-min demo Start free trial

No credit card required — go live in under 5 minutes.