DMs and story replies, threaded onto the customer record.
Direct messages and story replies from your Instagram business account arrive in the shared inbox and attach to the same customer as their email or their last call.
- Category
- Channels
- Data
- Two-way sync
- Pricing
- Included in every plan
- You will need
- An Instagram professional account
- Linked to a Facebook Page you administer
What it does
- Direct messages in the shared inbox
- Story mention and reply handling
- Threaded onto one customer record