Manage Facebook, Instagram, and X messages in one support queue.
Stop juggling apps to answer social messages. Nateq pulls Facebook, Instagram, and X conversations into the same queue as email and chat, so your team replies fast without missing a mention.
- Facebook & Instagram
- X (Twitter) messages
- One shared queue
- AI-assisted replies
What you get
Facebook & Messenger
Bring Facebook page messages into Nateq and reply from the same inbox as every other channel.
Instagram DMs
Handle Instagram direct messages beside your other conversations without switching apps.
X (Twitter) messages
Capture X messages in the same queue so public and private replies stay organized.
AI-assisted replies
The AI suggests answers from your knowledge base so social replies stay fast and consistent.
Never miss a mention
Messages surface in one place with clear assignment, so nothing gets lost across accounts.
Unified with every channel
Social sits alongside chat, email, calls, and WhatsApp so context is never split across tools.
How it works
- 1Step 1
Connect your accounts
Link your Facebook, Instagram, and X accounts to Nateq.
- 2Step 2
Everything in one queue
Incoming social messages join the same queue as email and chat.
- 3Step 3
Reply fast, stay consistent
Agents reply with AI-suggested answers and clear ownership on each message.
Frequently asked questions
Which social channels are supported?+
Nateq brings Facebook, Instagram, and X messages into the same queue as your email and chat.
Do I still need to log into each app?+
No. Once connected, you reply to social messages directly in Nateq without switching between apps.
Can the AI help with social replies?+
Yes. The AI suggests answers from your knowledge base so replies stay fast and on-brand.
How do we avoid missing messages?+
All social messages appear in one queue with assignment and history, so nothing slips through.
Ready to see it in action?
Bring every conversation into one intelligent platform — free during early access.