Deliver Exceptional Customer Experiences at Scale
Nateq unifies live chat, email, calls, WhatsApp, and social media into one intelligent platform — powered by AI to resolve faster and delight more.
Now in early access — be among the first to try Nateq
All channels in one place
Connect with customers wherever they are. Live chat, calls, email, WhatsApp, and social media — all unified in a single, intelligent inbox.
- Live Chat
- Calls
- Social Media
- Layla Hassan8m ago
Can I upgrade my plan to business?
- Nour Mansour15m ago
Missed call
- Mohamed Ali5m ago
Re: Invoice #4821 — Thanks for the...
- Sara Ahmed2m ago
Hi, I haven't received my order yet...
- Khalid Omar12m ago
@nateq Your app is amazing but...
- Live Chat
Real-time conversations with instant responses and smart routing.
- Calls
Voice and video support with call recording and transcription.
- Email
Threaded email management with templates and auto-categorization.
- WhatsApp
Native WhatsApp Business integration with rich media support.
- Social Media
Facebook, Instagram, and X messages in your unified queue.
Support that runs itself.
From ticket creation to resolution — automate the repetitive, focus on what matters.
TICKET MANAGEMENT
Every request, organized and tracked
Automatically convert messages from any channel into structured tickets. Prioritize by urgency, assign to the right team, and never let a request slip through the cracks.
- Auto-create tickets from chat, email, and social messages
- Smart priority assignment based on content and SLA
- Custom fields and tags for your workflow
- Collision detection — see when teammates are viewing the same ticket
Answers before anyone asks.
Build a knowledge base your customers actually use. Reduce ticket volume, empower your team, and let AI surface the right article at the right moment.
ARTICLE MANAGEMENT
Write once, help thousands
Create rich, searchable articles with a powerful editor. Embed images, videos, and code snippets. Track which articles resolve the most tickets and which need updating.
- Rich text editor with media embeds and formatting
- Article performance analytics — views, helpfulness ratings, and ticket deflection
- Version history and draft workflow for team collaboration
- AI-suggested articles based on common ticket topics
Set it up. Let it run.
Build workflows that eliminate busywork. From auto-assigning tickets to syncing data across tools — Nateq handles the repetitive so your team handles the meaningful.
TASK AUTOMATION
Less clicking, more resolving
Automate the small tasks that eat hours every week. Auto-tag, auto-assign, auto-reply — create rules that fire instantly when conditions are met.
- Trigger-based rules: new ticket, status change, SLA warning, and more
- Auto-tag and categorize based on message content and channel
- Scheduled actions — follow-ups, reminders, and status updates on autopilot
- Conditional logic with AND/OR branching for complex scenarios
Plays well with your stack.
Nateq connects to the tools your team already uses. No more tab-switching, no more copy-pasting between apps. Everything flows into one workspace.
HubSpot
Salesforce
Slack
Microsoft Teams
Google Workspace
Notion
Asana
Trello
Jira
Zapier
HubSpot
CRM
Sync contacts, deals, and support history bi-directionally.
Salesforce
CRM
Push ticket data to Salesforce and pull customer context into conversations.
Slack
Communication
Get ticket notifications, escalations, and updates in your Slack channels.
Microsoft Teams
Communication
Collaborate on tickets and receive alerts directly in Teams.
Google Workspace
Productivity
Connect Gmail, Calendar, and Drive for seamless context.
Notion
Productivity
Link knowledge base articles and internal docs from Notion.
Asana
Project Management
Turn support tickets into Asana tasks automatically.
Trello
Project Management
Create Trello cards from tickets and track progress visually.
Jira
Project Management
Escalate bugs and feature requests directly to Jira.
Zapier
Automation
Connect Nateq to 5,000+ apps with zero code.
Tap to explore
Ready to transform your support?
Join the teams building better customer relationships with Nateq. Free during early access.
No credit card required. Setup in under 5 minutes.
Now in early access — be among the first to try Nateq