# Nateq

> AI customer service for every channel, in one inbox. Nateq answers in Arabic —
> Gulf, Egyptian, Levantine and Maghrebi dialects, Franco-Arabic and mixed
> Arabic-English — across WhatsApp, live chat, voice, email, Instagram and
> Facebook, and hands over to a human with the full thread intact.

Nateq is built for the Gulf and Egypt. The distinction that matters against
general-purpose support tools is dialect handling: models trained on Modern
Standard Arabic transcribe the news accurately and ordinary customers badly.

Every page below exists in Arabic at the same path under `/ar` — for example
`https://nateq.io/ar/pricing`. Both are canonical in their own language.

## Solutions

- [Arabic Chatbot](https://nateq.io/arabic-chatbot): An Arabic chatbot that understands Gulf, Levantine, Egyptian and Maghrebi dialects plus Arabizi — and replies in the same register. Works across WhatsApp, web, Instagram and voice, with handoff to a human when it matters.
- [Arabic Voice AI](https://nateq.io/arabic-voice-ai): Arabic voice AI that transcribes and answers across Gulf, Egyptian, Levantine and Maghrebi speech — on phone calls and WhatsApp voice notes, with transcripts, summaries and handoff to a human.

## Product

- [Channels — Live Chat](https://nateq.io/channels/web): Add AI-powered live chat to your website. Nateq answers instantly, routes to the right agent, and speaks your customer's dialect, all in one unified inbox.
- [Channels — Calls](https://nateq.io/channels/calls): Handle voice and video support in Nateq with automatic call recording, transcription, and AI summaries — all in the same inbox as chat, email, and WhatsApp.
- [Channels — Email](https://nateq.io/channels/email): Manage support email as a team with Nateq: threaded conversations, reply templates, AI-drafted replies, and auto-categorization — in one unified inbox.
- [Channels — WhatsApp](https://nateq.io/channels/whatsapp): Connect WhatsApp Business to Nateq for AI replies, rich media, automated flows, and a shared team inbox — with WhatsApp in the same place as your other channels.
- [Channels — Facebook](https://nateq.io/channels/facebook): Answer Facebook Messenger threads, Page post comments, and ad comments from one shared queue with Nateq. Reply publicly and follow up in a DM, across as many Pages as you run.
- [Channels — Instagram](https://nateq.io/channels/instagram): Answer Instagram DMs, story replies, and comments on posts and reels from one shared queue with Nateq. Everything from one account reads as a single conversation, with AI-drafted replies.
- [Ticketing — Ticket Management](https://nateq.io/ticketing/ticket-management): Turn every message into a structured ticket with Nateq. Auto-created tickets, smart priority, custom fields, and collision detection keep support organized end to end.
- [Ticketing — Automation](https://nateq.io/ticketing/automation): Automate support with Nateq's no-code rule builder: auto-routing, auto-assignment, SLA alerts and escalation, and canned replies — so your team focuses on what matters.
- [Ticketing — Reporting](https://nateq.io/ticketing/reporting): Get full visibility into support with Nateq: live dashboards, CSAT and NPS tracking, response-time metrics, agent leaderboards, and custom reports with CSV export.
- [Knowledge Base — Article Management](https://nateq.io/knowledge-base/article-management): Create and maintain help articles with Nateq: a rich editor with media embeds, article analytics, version history, and AI-suggested topics that reduce ticket volume.
- [Knowledge Base — Categories](https://nateq.io/knowledge-base/categories): Organize your help center with Nateq: drag-and-drop categories, nested subcategories, custom icons, and related-article suggestions that help customers self-serve.
- [Knowledge Base — Search](https://nateq.io/knowledge-base/search): Nateq's AI-powered knowledge base search understands intent, highlights the exact answer, works across languages and dialects, and reveals content gaps with search analytics.
- [Workflow — Task Automation](https://nateq.io/workflow/task-automation): Automate repetitive support tasks with Nateq: trigger-based rules, auto-tagging, auto-assignment, scheduled follow-ups, and conditional logic — all with no code.
- [Workflow — Process Automation](https://nateq.io/workflow/process-automation): Automate support processes with Nateq: multi-step workflows, approval gates, time-based escalation paths, and ready-made templates for onboarding, refunds, and handoffs.
- [Workflow — Integration Automation](https://nateq.io/workflow/integration-automation): Automate handoffs between Nateq and your stack: bi-directional CRM and project-tool sync, webhook support, pre-built recipes, and real-time data push — no copy-paste.

## Pricing

- [Pricing](https://nateq.io/pricing): Plans and what each one includes.
- [WhatsApp pricing](https://nateq.io/pricing/whatsapp): Meta's per-conversation rates by country, with the service fee and platform markup shown separately.

## Company

- [About](https://nateq.io/about): Why Nateq is built for Arabic first.
- [Blog](https://nateq.io/blog): Articles on Arabic support, dialects, speech-to-text and the WhatsApp Business API.
- [Integrations](https://nateq.io/integrations): The connector directory.
- [Careers](https://nateq.io/careers): Open roles.
- [Contact](https://nateq.io/contact): Ways to reach the team.
- [Book a demo](https://nateq.io/book-demo): Walkthrough with someone from the team.

## Legal

- [Privacy policy](https://nateq.io/privacy-policy)
- [Terms of service](https://nateq.io/terms-of-service)
- [GDPR](https://nateq.io/gdpr)
- [Data deletion](https://nateq.io/data-deletion)