One AI platform for every chat, comment and call
WhatsApp, Instagram, Facebook, email, live chat and your call center in one place — with AI agents that understand Arabic dialects, a built-in CRM, campaigns and quality tools.
Scripted demo — no message leaves your browser.
One inbox for every channel, with AI on every conversation
WhatsApp, Instagram, Messenger, email and live chat land in one place. Nateq reads each message, understands the dialect, answers, and takes the next step in your systems.
Explore the platform →- NHNoura Al-HarbinowResolved by AI
- OKOmar Khalid2mInvoice for September attached
- VJVisitor · Jeddah6mDemo booked for Thursday
- KMKhalid M.11mReturn label sent
- RSReem S.18mThanks, got it!
Built for customer conversations in every industry, at any scale
- Retail & E-commerceOrder tracking, returns
- Banking & FinanceCard issues, KYC follow-ups
- Healthcare & ClinicsBookings, reminders
- Real EstateLead qualification, viewings
- Travel & HospitalityReservations, changes
- Logistics & DeliveryWhere’s my shipment?
- EducationAdmissions, enrollment
- TelecomPlans, billing, outages
- GovernmentCitizen services, 24/7
- AutomotiveTest drives, service visits
Everything your customer service needs, in one platform
AI agents for text and voice, an omnichannel inbox, call center quality tools, campaigns and CRM — fully configurable for any business, at any scale.
AI agents that understand Arabic — really
Gulf, Saudi, Egyptian, Levantine, Maghrebi, MSA and English. Nateq understands intent, sentiment and context, then answers like your best agent.
- Messenger
- Live chat
- Calls
Omnichannel inboxEvery channel, one inbox
WhatsApp, Instagram & Facebook DMs and comments, email, live chat and calls — handled together.
Smart human handoff
Set the rules. Complex cases go to the right agent with full context — no repeated questions.
AI call center with built-in quality
Voice AI answers calls in dialect. Every call is recorded, transcribed and scored automatically, with live monitoring for supervisors.
WhatsApp & email campaigns
Broadcast to segments, and let the AI handle every reply.
- WhatsApp · rescheduled delivery
- Call · refund approved
- Instagram · commented on new drop
- Campaign · opened Ramadan offer
Built-in CRM
One profile per customer across every channel — or sync with the CRM you use.
Agent flow builder
Drag-and-drop how your AI thinks and acts — no code.
See how Nateq works
Real workflows, played out the way they run in the product.
Answers from your own knowledge, then gets it done
The agent searches your documents, website and calendar for the answer, replies in the customer’s dialect, and books, refunds or updates the order without handing off.
- Grounded in your price lists, policies and FAQs
- Books appointments and updates orders in your tools
- Hands off to a person when it should
Knows when a person should step in
When a customer is upset or asks for someone, the AI says so, routes the chat to the right available teammate, and hands over a summary so nobody asks the customer to repeat themselves.
- Detects requests for a person, frustration and sensitive topics
- Routes by team, skills and who is free
- A written brief travels with every handoff
WhatsApp campaigns that start conversations
Pick an approved template and an audience, send, and follow delivery, reads and clicks live. Every reply comes back to the inbox, where the AI picks it up.
- Segments from your CRM, tags and past orders
- Live delivery, read and click tracking
- Replies answered by AI, in the same inbox
Hi name 👋 You’re on our VIP list — White Friday starts early for you. Use code VIP30 until Sunday.
Picks up the phone and solves it
Nateq answers calls in Arabic dialects and English, does the job in your systems while the caller is on the line, and writes the summary the moment the call ends.
- Answers every call, day and night
- Books, reschedules and checks orders live on the call
- Transcript, summary and sentiment on every call
+966 5•• ••• 307Call ended · 1:12See what customers ask, and what the AI resolved
Volume, AI resolution, response times and satisfaction across every channel in one view, with the AI pointing out what changed and what to fix next.
- Every channel and team in one dashboard
- AI resolution and response times over time
- AI insights that point to the knowledge to add
Questions about delivery times rose this week, mostly from Jeddah. Add the new courier windows to the knowledge base?
Update knowledgeYour call center, answered by AI — in every dialect.
Nateq’s voice agents pick up every inbound call, run outbound campaigns, and solve real requests on the phone — while every call is transcribed, scored and searchable for your QA team.
- Greeting & toneListening…
- Identity / contextListening…
- Issue resolvedListening…
- Compliance & closingListening…
Inbound AI agents
Answer every call 24/7 and resolve real requests — no hold music.
Outbound AI campaigns
Reminders, collections, surveys and sales follow-ups at scale.
Smart IVR & routing
Replace “press 1” menus with natural speech and route by intent.
Human agents, same platform
Softphone, queues and skills-based routing for your team.
Live transcription
Arabic dialects and English, in real time, on every call.
QA on every call
Scorecards, compliance checks and sentiment — automatically.
Recording & search
Find any call by keyword, customer, agent or outcome.
Your numbers, your carrier
Bring your SIP trunk or get local numbers across the region.
Connect with the tools you already use
Official Meta channels, regional e-commerce, CRMs and an open API — set up in minutes.
Live on every channel in three steps
Connect, train and go live — then watch the AI handle conversations while your team focuses on what matters.
Train on your content
Upload files, add your website, connect your systems.
Connect your channels
One click through our official Meta partnership.
Go live and measure
Real-time analytics across every channel and call.
Everything else you need to know about Nateq
What is Nateq?
Nateq (ناطق) is an AI customer service platform for businesses in Saudi Arabia, the UAE and the rest of the GCC. It brings WhatsApp, live chat, phone calls, email, Instagram and Facebook into one shared inbox, where an AI agent answers in Arabic and English and hands the conversation to your team, with the full history, when it should.
Which Arabic dialects does Nateq understand?
Gulf Arabic, including Saudi and Emirati, as well as Egyptian, Levantine and Maghrebi Arabic, Modern Standard Arabic, Franco-Arabic (Arabizi) and messages that mix Arabic and English. The AI agent replies in the register the customer wrote in instead of switching them to formal Arabic.
Which channels does Nateq support?
WhatsApp, live chat on your website, phone and WhatsApp calls, email, Instagram and Facebook Messenger. Every channel lands in the same inbox, so a customer who calls after messaging on WhatsApp is one thread, not two.
Does the AI replace my support team?
No. The AI agent answers repeatable questions from your own help content and hands everything else to a person, with the conversation and customer record attached. You set the confidence and handoff rules, and you can turn the AI off and run the inbox, ticketing and routing on their own.
How much does Nateq cost?
Plans are priced per seat per month and include the shared inbox, ticketing, knowledge base and workflow automation. Conversations the AI resolves are billed at the cheapest tier that covers your usage, and WhatsApp delivery is billed by Meta directly, with no markup from Nateq. You can start with a 14-day free trial, no card required.
Where is my data stored?
Customer data is hosted in the EU, in Frankfurt. Processing is GDPR-aligned under a signed data processing agreement, every sub-processor is listed publicly, and your data is never used to train shared models. Nateq has not started a SOC 2 Type II audit yet, and says so until it has.
What does Nateq integrate with?
HubSpot and Salesforce for CRM; Shopify, Salla and Zid for e-commerce; Moyasar, Tap and Stripe for payments; Slack, Microsoft Teams, Jira, Asana, Trello and Notion for internal work; Google and Outlook calendars for bookings; and a documented REST API with signed webhooks for everything else.
Is Nateq the same as the Nateq speech-therapy app?
No. Nateq at nateq.io is business software for customer service, operated by NATEQ LLC. It is unrelated to the speech-therapy app that shares the Arabic name.
Is Nateq an official Meta partner?
Yes. Nateq is a Meta Tech Provider, so WhatsApp Business API onboarding, Instagram and Messenger connect through official, approved channels.
Zid
Google Calendar
Moyasar
Tap
Stripe
Jira
Asana
Trello
REST API
Webhooks